Privacy Policy
Neo Guard January 18, 2024
This Privacy Policy ("Policy") outlines the procedures employed by the developers of Neo Guard (referred to as "we," "our," or "the Company") in gathering, managing, distributing, and safeguarding user information ("you"). Please note that this Policy pertains exclusively to Neo Guard and does not extend to other products or websites operated by the company. We urge users to periodically review this Policy, as updates may occur. If users have opted in to receive notifications, we may convey any Policy changes via email, in-app messages, or other communication methods.
To start, it is essential to clarify the types of data we abstain from collecting:
No data pertaining to the usage of Neo Guard, including information about the applications, platforms, or websites accessed while using our service, is gathered or retained.
Neither the user's original IP addresses nor the server IP addresses are logged during Neo Guard usage.
Additionally, DNS queries are not recorded while connected to Neo Guard.
As a service committed to internet privacy and security, safeguarding our users' privacy is our utmost concern. We prioritize transparency in our operations and regard trust as a fundamental element of our user relationship. Below, we have classified the data we collect to provide you with insight into what information is acquired, how it is acquired, and why it is necessary.
Upon creating an account, the following information is automatically logged:
Account registration date (e.g., 2018-09-01)
User subscription status (e.g., 2018/09/01 - 2018/10/01)
Please note that these details are collected exclusively for the purpose of providing user support.
Information pertaining to the operating system is gathered each time a user initiates the Neo Guard app. Additionally, the following data is automatically recorded:
Neo Guard app version (e.g., Version 6.1_132_432908b)
Daily active user count (e.g., 2018/09/01-19,000,000)
Geodemographic information from the App Store and Google Play Store (e.g., US-100,000,000)
Collecting these data points aids in gaining deeper insights into our user base and enhances our ability to enhance customer satisfaction through product development.
During VPN connections, the following details are automatically captured:
Server location specifics (e.g., US-California Server 1)
Timestamp marking the precise connection moment (e.g., Connected@15:30 2018-05-15)
In cases of VPN connection interruptions or technical issues, error reports (e.g., Error_Userdoesnotallowconfiguration) are promptly collected for analysis.
An analytics service provider compiles data on the type of network in use (e.g., 4G).
It is important to note that all this data is AUTOMATICALLY AND PERMANENTLY ERASED from our system within 96 hours. The sole purpose of gathering this information is to enhance our VPN services and facilitate efficient troubleshooting.
Under the section of Additional Information, we collect various data points to ensure the optimal performance of Neo Guard. This includes:
Analytical data, which encompasses app crash reports and in-app user engagement metrics.
Advertising-related data, such as the iOS ad identifier (IDFA) and the Android master ad identifier.
This data plays a critical role in evaluating the performance of the Neo Guard application, its diverse features, and in providing essential support to maintain the functionality of our free VPN service. It's important to emphasize that this information is never shared with external advertisers.
For more in-depth information regarding our analytics service providers, please refer to the following links:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
Our commitment to safeguarding user privacy is unwavering, and we've instituted several protective measures, including:
Restricting data access to specific departments, such as support and accounting.
The complete and automatic erasure of VPN connection data from our systems within 96 hours.
Our dedicated team regularly reviews and updates our privacy practices to ensure adherence to legal and regulatory standards. If you have any questions or concerns about user privacy, please reach out to us at support@neoguardapp.com, and we aim to respond within 48 hours.
Our Cookie Policy highlights the use of cookies on our website, specifically:
Session Cookies: These cookies are employed to store your preferences and login details for our website.
Google Analytics: This tool assists us in analyzing the performance of specific pages on our website and the effectiveness of our advertising efforts. You can delve deeper into Google Analytics' cookie policies https://policies.google.com/ technologies/types
For individuals who are subject to the General Data Protection Regulation (GDPR), you possess certain rights pertaining to your personal data:
The right to be fully informed about the data collected by Neo Guard, as elaborated in this Policy.
The right to access a copy of your data, with a processing period of up to 30 calendar days.
The right to rectify inaccurate or incomplete personal data.
The right to request the deletion of your data from our records, with the caveat that specific payment information may be retained for tax purposes.
The right to request a cessation in the processing of your personal data.
The right to receive a standardized format copy of your data upon request, with a processing period of up to 40 calendar days.
The right to object to our utilization of your personal data.
The right to be informed about profiling and automated decision-making processes.
We strongly recommend periodic visits to this page for updates to our Policy, as changes may occur over time. Any modifications will be posted on our Service, and the date of the most recent revision will be updated. By continuing to utilize our Service after any changes, you acknowledge and agree to the updated Policy. If any alterations significantly affect your rights or responsibilities, we will make every effort to notify you by prominently featuring the update on our Service, reaching out to you through the provided contact information, or employing other suitable communication channels.
Should you have any questions or concerns about this Privacy Statement, please do not hesitate to reach out to us at support@neoguardapp.com.